Complaints & dispute resolution

TODO(compliance): PLACEHOLDER. Insert licensee-approved internal dispute resolution (IDR) process and external dispute resolution details.

If you have a concern, please contact Stephen Ford on 0466 491 945 or info@essentialfinancehub.com.au so we can try to resolve it.

If you are not satisfied with our response, you may be able to lodge a complaint with the Australian Financial Complaints Authority (AFCA): www.afca.org.au, 1800 931 678. TODO: confirm AFCA membership details under new licensee